Help Center
Everything you need to shop, pay, track, and get support
Contact Support
Phone
+92 306 0466911
Chat with us
azeeoracosmetics@gmail.com
Support Hours
Mon – Sat: 10:00 AM – 8:00 PM (PKT)
Location
Sharqi Colony, Vehari, Punjab, Pakistan
Frequently Asked Questions
How do I place an order?
Browse our shop, add items to cart, proceed to checkout, enter your shipping details, and choose COD, JazzCash, or Easypaisa.
How can I track my order?
Visit the Track Order page with your order number and email, or sign in to view all your orders with live tracking updates.
What payment methods do you accept?
We accept Cash on Delivery (COD), JazzCash, and Easypaisa across Pakistan.
How long does delivery take?
Standard delivery is 3–7 business days within Pakistan. You will receive tracking details once your order ships.
Are your products authentic?
Yes. AZEEORA sells 100% genuine luxury beauty products sourced from trusted suppliers.
How do I verify my account?
After registration, enter the 6-digit OTP sent to your email on the verification page. Check spam if you do not see it.
Shipping Policy
We deliver across Pakistan via trusted courier partners (TCS, Leopards, and others).
- Standard delivery: 3–7 business days
- Free delivery on orders over PKR 6,000
- Delivery fee of PKR 200 applies below that amount
- Tracking number shared via email once order is dispatched
- Orders are processed after payment verification (COD orders after admin confirmation)
Return Policy
We want you to love your purchase. If something isn't right, we're here to help.
- Returns accepted within 7 days of delivery for unopened, unused products
- Product must be in original packaging with seal intact
- Contact us at +92 306 0466911 or azeeoracosmetics@gmail.com to initiate a return
- Return shipping may apply unless item is defective or incorrect
Refund Policy
- Approved refunds processed within 5–10 business days
- COD refunds via bank transfer or JazzCash/Easypaisa
- Online payment refunds returned to original payment method where possible
- Partial refunds may apply for opened products per inspection
Order Tracking
Track your order using your order number and email, or sign in to see all orders with live status, courier details, and delivery timeline.