Refund & Returns
Your satisfaction is our priority. Shop with confidence.
14-Day Return Policy
You have 14 days after receiving your item to request a return if you are not completely satisfied.
Eligibility Criteria
Items must be unused, unopened, and in their original packaging with all seals intact.
Damaged Products
If you receive a defective or damaged item, please contact us immediately with photographic evidence for a free replacement.
Non-Returnable Items
For hygiene reasons, opened makeup, skincare products, or items missing their protective seals cannot be returned.
How to Start a Return
- Contact Us: Email us at ayezacosmtics@gmail.com or reach out via WhatsApp with your Order ID and reason for return.
- Approval: Our team will review your request. If approved, we will provide you with the return shipping address.
- Dispatch: Securely pack the items and send them back to us. (Note: Return shipping costs are the customer's responsibility unless the item was damaged upon arrival).
- Refund/Exchange: Once we receive and inspect the item, we will process your refund via Bank Transfer/Easypaisa within 5-7 business days, or dispatch your exchange.